Advanced Negotiation Skills          Download Brochure

By the end of this course you will be able to:

.By the end of the course, participants will be able to heighten the awareness of his/her strengths & weaknesses as a negotiator, learn how to expand the size of the pie by creating value in negotiations, ascertain how to choose the right process to craft deals & effectively manage & perform negotiation process in a professional manner.

Course Outline:

.Day one: Introduction to negotiation, what is negotiation? structure, elements, influences, strength, weakness points, & negotiation benefits, how to identify the party’s needs about negotiation & what about you? with group discussions, case studies, practical exercises & role-plays.

.Day two: negotiation climate, basic approach of negotiation: win-win philosophy & give-get formulas , with group discussions, case studies, practical exercises & role-plays.

.Day three: strategies & tactics, the 4 basic phases to negotiation process, 6th basic steps to negotiation interview, concessions, bargaining & priorities/values, why negotiations fail, successful negotiator, check list & recommendations, with group discussions, case studies, practical exercises & role-plays.

Target Audience:

.Managers in Retail Banking, Corporate & Commercial, Treasury, Capital, Private Banking, Trade Services, Human Resources, Customer Care.

Prerequisites:

.None.

This course entitles you to attend:

Upon successful completion of this course, participants will obtain:

.Training Attendance Certificate .