A 3-day course designed & developed to provide participants with the knowledge & abilities needed to identify fundamentals pillars of negotiation so that business is secured & retained at an acceptable return & to achieve results for recognition more readily & effectively conduct & manage effectively negotiation process
.By the end of the course, participants will be able to heighten the awareness of his/her strengths & weaknesses as a negotiator, learn how to expand the size of the pie by creating value in negotiations, ascertain how to choose the right process to craft deals & effectively manage & perform negotiation process in a professional manner.
.Day one: Introduction to negotiation, what is negotiation? structure, elements, influences, strength, weakness points, & negotiation benefits, how to identify the party’s needs about negotiation & what about you? with group discussions, case studies, practical exercises & role-plays.
.Day two: negotiation climate, basic approach of negotiation: win-win philosophy & give-get formulas , with group discussions, case studies, practical exercises & role-plays.
.Day three: strategies & tactics, the 4 basic phases to negotiation process, 6th basic steps to negotiation interview, concessions, bargaining & priorities/values, why negotiations fail, successful negotiator, check list & recommendations, with group discussions, case studies, practical exercises & role-plays.
.Managers in Retail Banking, Corporate & Commercial, Treasury, Capital, Private Banking, Trade Services, Human Resources, Customer Care.
.Training Attendance Certificate .