Effective Selling Skills          Download Brochure

By the end of this course you will be able to:

.Perform selling/cross-sell process within Bank's environment.

Course Outline:

.Day one: Introduction to principles of personal selling, five basic skills, basic customer’s needs, features & benefits & sales opportunity & the 5 basic steps to selling interview, with group discussions, case studies, practical exercises & role-playing exercises.

.Day two: Questioning skills & presenting financial solutions, handling objections & overcoming price resistance, with group discussions, case studies, practical exercises & role-playing exercises.

.Day three: Closing the deal, bank’s post-sale on-going customer servicing, & cross-selling techniques, with group discussions, case studies, practical exercises & role-playing exercises.

Target Audience:

.Non-Official Staff in the following divisions: Retail Banking, Sales for Credit Card & Personal Finance & Mortgage, Call Center, Sales & Marketing, Corporate & Commercial Banking, Treasury, Private Banking & Capital & all salespersons.

Prerequisites:

.None

This course entitles you to attend:

.Advanced Selling Skills

Upon successful completion of this course, participants will obtain:

.Training attendance certificate.