A 3-day course designed & developed to provide participants with the knowledge & abilities required to identify the fundamentals pillars of credit card & enable them promote & sell/cross-sell effectively & tie needs to the benefits in a wide range of valuation techniques the financial solutions can provide.
.By the end of this course, participants will be able to increase sales /cross-sell & up-sell, increase profit, customer numbers & sales rep. productivity, enhance sales processes, examine their own performance & determine in what types of situations a more positive attitude would attract & perform sales/cross-sell credit card effectively.
.Day one: Introduction to principles of credit card & SIMAH, Conventional & Islamic credit card, lending criteria & pricing policy rules, personal selling, 5 basic skills & salesperson qualifications with group discussions, case studies, practical exercises & role-plays.
.Day two: Basic needs, features, benefits & sales opportunity, 5 basic steps to selling interview, identifying needs & presenting financial solutions, with group discussions, case studies, practical exercises & role-plays.
.Day three: Handling objections & overcoming price resistance, closing the deal, after sales &, cross-selling techniques, with group discussions, case studies, practical exercises & role-plays.
.All front-line Staff across the branch network, Salesperson for Credit Card, Call Center, & Marketing Dept/division.
.None
.Training attendance certificate.