Picture for category Effective Collections Skills/PF & MTG/Pre-Write-Off

Effective Collections Skills/PF & MTG/Pre-Write-Off          Download Brochure

A 3-day course designed & developed to provide participants with the knowledge & abilities needed & required to persuade defaulters of PF & MTG to pay outstanding & bring delinquent accounts into line effectively.

By the end of this course you will be able to:

.By the end of this course, participants will be able to describe collection’s perception of personal finance & mortgage, build collection’s interview, handle customer’s objections & achieve objectives within Samba environment

Course Outline:

.General overview: Personal Finance, Mortgage & SIMAH

.General overview: Samba delinquency stages

.PF STAR System/Screens: Customer service & pre-write-off enquiry

.Successful collector’s qualifications

.Basic steps to collection Tel. call & persuade

.Negotiation process for collection

.Telephone techniques

.Communication & questioning skills

.Handling customer objections

.Collection’s guidelines& recommendations

.Day one: introduction to personal finance, SIMAH, delinquency stages & write-off, with case studies, practical exercises & role-plays

.Day two & Day three: basic steps to collection’s interview/face-to-face & by Phone, handling obstacles & collection’s guidelines, with case studies, practical exercises & role-plays

Target Audience:

.Non-Official Staff in collection-Personal Finance & Mortgage

3 Days



This course entitles you to attend:

Upon successful completion of this course, participants will obtain:

.Training Attendance Certificate .