A 3-day course designed & developed to provide participants with the knowledge & abilities required to persuade cardholder’s defaulters to pay outstanding & bring delinquent accounts into line effectively.
.By the end of this course, participants will be able to describe collection’s perception of credit card, build collection’s interview, handle cardholder’s objections & achieve objectives within Samba environment
.General overview: Credit card & SIMAH
.General overview: Samba delinquency stages
.FDI System/Screens: Customer service & pre-write-off enquiry
.Successful collector’s qualifications
.Basic steps to collection call & persuade
.Negotiation process for collection
.Communication & questioning skills
.Handling customer objections
.Day one: introduction to credit card, SIMAH, delinquency stages & write-off, with case studies, practical exercises & role-plays
.Day two & Day three: basic steps to collection’s interview/face-to-face & by Phone, handling obstacles & collection’s guidelines, with case studies, practical exercises & role-plays
.Non-Official Staff in collection-Credit card.
.Training Attendance Certificate .