Effective Collections Skills Credit card/Pre-Write-Off          Download Brochure

By the end of this course you will be able to:

.By the end of this course, participants will be able to describe collection’s perception of credit card, build collection’s interview, handle cardholder’s objections & achieve objectives within Samba environment

Course Outline:

.General overview: Credit card & SIMAH

.General overview: delinquency stages

.FDI System/Screens: Customer service & pre-write-off enquiry

.Successful collector’s qualifications

.Basic steps to collection call & persuade

.Negotiation process for collection

.Telephone techniques

.Communication & questioning skills

.Handling customer objections

.Collection’s guidelines.

.Day one: introduction to credit card, SIMAH, delinquency stages & write-off, with case studies, practical exercises & role-plays

.Day two & Day three: basic steps to collection’s interview/face-to-face & by Phone, handling obstacles & collection’s guidelines, with case studies, practical exercises & role-plays.

Target Audience:

.Non-Official Staff in collection-Credit card

Prerequisites:

.None.

This course entitles you to attend:

Upon successful completion of this course, participants will obtain:

.Training Attendance Certificate .