Principles of Credit Cards, Personal Finance & Mortgages         

By the end of this course you will be able to:

.By the end of this course, participants will be able to be well acquainted with the concepts of credit card, personal finance & mortgage, Identify customer’s needs, create a desire to fulfill them & build effectively deep levels of rapport with the customers.

Course Outline:

.Day one: principles of credit, SIMAH, credit card: Visa & Master Card, background, issuer & acquirer, functions, features & benefits, types & co-branded cards, pricing policy rules & bank’s offer/s, with group discussions, case studies, practical exercises & role-plays.

.Day two: personal finance: general overview, Al-Tawarouq Islamic, types, top-ups, lending criteria & pricing policy rules, features & benefits & bank’s offer/s, with group discussions, case studies, practical exercises, & role-plays.

.Day three: Mortgage: general overview, Al-Murabaha & Ijarah Islamic, types, lending criteria & pricing policy rules, features, benefits & bank’s offer/s, & financial calculations for both personal finance & mortgage, with group discussions, case studies, practical exercises & role-plays.

Target Audience:

.Official & Non-Official Staff in Retail Banking, Marketing Division, Call Center & Salesperson for Credit Card, Personal Finance & Mortgage & Collection staff.

Prerequisites:

.None.

This course entitles you to attend:

Upon successful completion of this course, participants will obtain:

.Training Attendance Certificate .