Effective Communication Skills          Download Brochure

By the end of this course you will be able to:

.By the end of this course, participants will be able to develop & enhance knowledge, skills, & judgment around human communication that facilitate their ability to work collaboratively with others. such skills could include communication competencies such as managing conflict, understanding small group processes, active listening, appropriate self-disclosure, manage & perform communication process & achieve ultimate goals effectively.

Course Outline:

.Day one: introduction to communication, principles of communication & affected elements in communication, with group discussions, case studies, practical exercises & role-plays.

.Day two: principles of listening, verbal & non-verbal communication & principles of written communication, group discussions, with case studies, practical exercises & role-plays.

.Day three: principles of Phone communication, customer service in Phone communication & Tel. Call quality checklist, with group discussions, case studies, practical exercises & role-plays.

Target Audience:

.Official & Non-Official Staff in Retail Banking, Call Center, Sales & Marketing for Credit Card & Personal Finance & Mortgage, Corporate & Commercial Banking, Human Resources, Customer Care, Treasury, Capital & Private Banking

Prerequisites:

.None

This course entitles you to attend:

Upon successful completion of this course, participants will obtain:

.Training Attendance Certificate .