A 3-day course designed & developed to provide participants with a range
of communication situation, build abilities in giving & receiving
information &, appreciate communication process to enhancing customer
relationship in a service-minded fashion within the Bank’s environment.
.By the end of this course, participants will be able to develop & enhance knowledge, skills, & judgment around human communication that facilitate their ability to work collaboratively with others. such skills could include communication competencies such as managing conflict, understanding small group processes, active listening, appropriate self-disclosure, manage & perform communication process & achieve ultimate goals effectively.
.Day one: introduction to communication, principles of communication & affected elements in communication, with group discussions, case studies, practical exercises & role-plays.
.Day two: principles of listening, verbal & non-verbal communication & principles of written communication, group discussions, with case studies, practical exercises & role-plays.
.Day three: principles of Phone communication, customer service in Phone communication & Tel. Call quality checklist, with group discussions, case studies, practical exercises & role-plays.
.Official & Non-Official Staff in Retail Banking, Call Center, Sales & Marketing for Credit Card & Personal Finance & Mortgage, Corporate & Commercial Banking, Human Resources, Customer Care, Treasury, Capital & Private Banking.
.Training Attendance Certificate .